Refund policy
Return and Refund Policy
Last updated: 13 October 2026
1. Return Window
At TARZ WEAR, we want you to have a clear and fair shopping experience. You may request a return within 14 days from the date your order is delivered, subject to the eligibility conditions below and applicable law.
2. Eligibility for Returns
Change-of-mind returns are accepted only if the return is approved and the product:
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Is unworn, unwashed and unused.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at qureshiayaz469@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at qureshiayaz469@gmail.com.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at qureshiayaz469@gmail.com. -
Is in its original condition, with all original tags attached.
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Is returned with its original packaging, where applicable.
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Has no stains, damage, alterations, perfume odour or signs of use.
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Can be verified against your original order or proof of purchase.
Products that do not meet these conditions may be ineligible for a voluntary change-of-mind return, subject to applicable consumer rights.
3. Damaged, Defective or Incorrect Products
We do not offer ordinary change-of-mind returns outside the terms described in this policy. However, if you receive a damaged, defective, incorrect or materially misdescribed product, please contact us as soon as possible with your order number and clear photographs or videos showing the issue.
We will review your complaint and arrange an appropriate remedy in accordance with applicable law. Depending on the circumstances and legal requirements, this may include a replacement, repair where appropriate, return, refund or another applicable remedy.
We will not use this policy to deny rights or remedies available to you under applicable law.
4. How to Request a Return
To request a return:
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Contact us using the customer support details listed on our Contact Us page.
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Provide your order number, the product you wish to return and the reason for your request.
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Wait for our confirmation and return instructions before sending the product back.
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Pack the product securely and follow the instructions provided by our support team.
Please do not send products to an address that has not been confirmed by our team.
5. Return Shipping Costs
For approved change-of-mind returns, the customer is responsible for the return shipping cost. Customers should use a trackable shipping service and retain the shipping receipt until the return is completed.
If a product is damaged, defective, incorrect or otherwise qualifies for a remedy under applicable law, we will handle return shipping costs in accordance with applicable legal requirements.
6. Inspection and Refunds
Once we receive the returned product, we will inspect it and notify you of the outcome.
If a refund is approved, it will generally be issued to the original payment method, subject to payment-provider procedures and applicable law. We will communicate the expected processing time and any necessary next steps.
We will process accepted refunds within the time required by applicable law.
7. Exchanges
Exchanges may be requested by contacting our customer support team. Exchanges are subject to product availability and applicable law. Please obtain approval and instructions before returning an item.
8. Cancellation Requests
If you wish to cancel an order, contact us as soon as possible. Cancellation depends on the order's processing and dispatch status and applicable law. Nothing in this policy limits any cancellation or refund rights that apply to your purchase.
9. Contact Us
If you have any questions about returns, refunds, exchanges or your order, please contact TARZ WEAR using the details below.
TARZ WEAR Customer Support
Phone: 7972288767
Email: qureshiayaz469@gmail.com
Please include your order number and a description of your issue so we can assist you.